We want you to be completely satisfied with your purchase. If you're not happy with your order, you may return/exchange items within 14 days of delivery for a full refund or exchange.

Return/Exchange Requirements:

• Customers have the option to return/exchange any items purchased with-in 14 days. This includes weekend days.
• Contact us to start return/exchange, esotericmind_soul@outlook.com
• Items must be unused and in original condition
• Original packaging and tags must be included
• Return/exchange shipping costs are the responsibility of the customer unless the item was defective or incorrect
• Refunds will be processed within 5-7 business days (excludes Saturday/Sunday) after we receive your return

Shipping Policy:

We strive to process and ship your orders quickly and safely.

Processing Time:

• Orders are typically processed within 2-3 business days
• Custom or personalized items may take 30 business days to process

Shipping Options: USPS/FedEx

• Standard Shipping in Continental USA w/No Tracking/No Insurance: FREE
• Standard Shipping - USA Only: Calculated based on zip code
  
• Overnight Shipping - USA only( 1 business day M-F) Calculated at checkout. Orders must be received by 1PM EST to qualify for overnight shipping. 
  

International Shipping:

• No international shipping. Thank you for your understanding. 

Terms of Service

Privacy & Security:

We are committed to protecting your personal information. We use secure encryption technology to safeguard your data and never share your information with third parties without your consent.

Product Information:

We strive to display product colors and details as accurately as possible. However, actual colors may vary slightly due to monitor settings and lighting conditions.

Order Acceptance:

All orders are subject to acceptance and product availability. We reserve the right to refuse or cancel any order at our discretion. Discounts are excluded from all Services.  

Contact Us:

If you have any questions about these policies, please contact us at esotericmind_soul@outlook.com. Please include order number and reason for return/exchange. We're here to help!